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Purchase Orders and Delivery
Purchase Orders must include complete information requested by shopping cart procedures stated on Home Office Complete website.
All special orders must include the following information:
Bill and ship to information, company name (end-user and installation company), address, telephone, fax, email, contact person in charge of purchasing, requested ship date, purchase order number, special delivery description(if requested), special shipping and packaging instruction( if different than our standard packaging), proper discount off current price list (as negotiated and accepted by Home Office Complete), product quantities, whole model number and total (list / net) acknowledgment payment information. Special orders must state the shipping company and date goods will be picked up from the Home Office shipping department. All pricing is FOR.

Standard delivery time will vary depending on the type and quantity of product ordered and location of customer address. The estimated delivery time for Wire Management, Lighting, and Accessories is 5-10 Businesses Days. For Desks and Seating, it is 10-15 Business Days.

Terms of Payment
Upon approved credit and properly completed steps in the Shopping Cart procedures, the product will be shipped to a stated customer name and address within the USA. For all special orders, a deposit is required, especially on large custom orders.
Processing of special orders will start upon received deposit and with agreed terms of payment and delivery, accepted and approved in writing by Home Office Complete.

Special Orders Production and Delivery
Production of a special orders will start after completed agreement is approved in writing by Home Office and a Client and after purchase order deposit is received and cleared funds received to Home Office bank account. In case purchase order deposit for a special order is delayed the time schedule for production and delivery will be changed and original agreed schedule for delivery will be reschedule.

Special orders cannot be canceled and cannot be returned.

Home Office Complete list of prices does not include sales tax. The Customer is responsible for paying the required tax set by law. In case a customer for the special order has a state tax-exempt status, Home Office Complete Sales Department must file a valid document before the purchase of the product is agreed to. Sales made without said certificate / documentation will be charged the appropriate sales tax.

All list prices and discounts are subject to change without notice. Prices are stated and in effect at the time of the order entry. Home Office Complete will respect agreed pricing for the special orders; however, if the requested shipment date is more than 90 days after the order date, Home Office Complete reserves the right to price placed and agreed on orders based on the published list price as of the shipment date.

Delivery Shortages
Product shortage or missing parts must be noted at the time of the delivery and must be reported to the carrier for correction. Any claims on missing parts regarding the Home Office Complete product delivery must be made in writing and within three days of delivery, or the Customer waives its right to make such a claim.

Freight claims and external damage
If product packaging shows any external damage, the Customer – the recipient is instructed to accept delivery of a damaged carton, and it should take several pictures and must note the shipment damage on the freight bill- receipt next to the receivers / customer signature, at the time of receiving and inspecting the goods that arrived. Home Office Complete will collaborate with a customer to help issue a credit for repairing a damaged part.

Home Office Complete will not issue any credit for damage in shipping if a customer/ recipient did not record a damaged box, make a proper picture of the external damage, and it did not correctly record the damage on a delivery receipt issued by a shipping company acknowledge by and signed by a driver or a person who has to deliver such goods. Home Office Complete must be informed in writing by email within 24 hours of delivering the damaged package.

Upon reviewing an eligible claim, a chargeable replacement order will be processed after the deposition of a damaged product is determined by Home Office Complete Custom Care Team.

These Terms and Conditions are effective August 2022