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Can I pick up my order directly from HomeOffice Complete?
No, not at this time. All purchases must be made through our website and shipped to the customer address provided.

What types of payment do you accept?
All Payments are to be made through our website using Mastercard, Visa, Discover, or American Express.

How can I check the status of an order?
Login to your Home Office Complete Account by clicking the Bee or my Account button at the top of the home page. Once logged in, you can access your order history to see details of our shipment. If you have additional questions, please contact customer service at

How long will it take to receive my order?
All orders are processed and sent by standard ground shipping within 1-3 business days from the date the order was placed. Delivery time will vary depending on location. Typical delivery time for Wire Management Products is 5-10 business days.

What should I do if an order arrives damaged or components are missing?
Upon delivery, please review the packing slip to confirm the order is correct and note your order number. Then for assistance, please contact customer service at

How much time does it take to assemble and install Wire Management Products?
We have designed our products for quick and easy assembly. Wire Management can be installed on a desk in 15 minutes or less, depending on which model you have purchased.

What desk top thickness do I need for cTray, mTray and Cable Lead?
These products require a minimum desk top thickness of ¾” to ensure safe installation.

Can I use Wire Management when I have a monitor arm that clamps to my desk?
Yes, we have specifically designed the cTray and mTray “L” models with this situation in mind. Simply place one or two shorter “L” models on either side of the desk to leave space for the monitor arm. Check the gallery images for each product to see examples of this setup.